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CareListen
Empathetic Post-Op Follow-up Agent
92%
Patient Engagement
40hr/wk
Nurse Hours Saved
$0.12
Cost Per Call
Overwhelmed Staff
Post-operative follow-up is critical for patient outcomes but resource-intensive. Nurses were spending 3 hours daily leaving voicemails, often missing critical warning signs.
Conversational Triage
We built a HIPAA-compliant voice agent using ultra-low latency speech-to-speech. The agent conducts 3-minute check-ins, asks dynamic medical questions, and flags high-risk responses for immediate nurse intervention.
Input Stream
Context Retrieval
Core
Orchestrator
Action Engine
Response Gen
System Architecture v1.0
Key Outcomes
- Zero critical readmissions missed in pilot.
- Patients rated the interaction 4.8/5 stars.
- Scaled to 500 daily calls without adding headcount.