Refund & Cancellation Policy

1. General Policy Overview

At AI7 LLC, we are committed to providing transparent, reliable digital services. This Refund & Cancellation Policy outlines the conditions under which cancellations, service modifications, and refunds are processed for payments made via our electronic payment gateways (ArCa, Visa, MasterCard Virtual POS).

2. B2B SaaS Subscriptions (AI7 Talent Intelligence & Custom LLM)

• Subscription Cancellation: Clients may cancel recurring monthly or annual subscriptions at any time via their account settings or by submitting a written notice to billing@ai7.am at least 3 business days prior to the next renewal billing date.
• Post-Cancellation Access: Upon cancellation, the client will retain full access to the active SaaS tier until the end of the current paid billing cycle. No further automatic charges will occur.
• Initial Trial & 14-Day Guarantee: If an enterprise client experiences critical technical failures within the first 14 calendar days of an initial paid subscription period that cannot be remediated by our support engineering team within 72 hours, a full 100% refund of the initial subscription fee will be granted upon written request.

3. Metered API & Credit Top-Up Services (AI7 Voice / Tir Platform)

• Unused Credit Balances: Prepaid developer credit balances loaded onto the AI7 Voice Platform are eligible for a prorated refund of the remaining unconsumed balance within 30 days of purchase upon account closure.
• Consumed Usage: API requests, speech synthesis characters, and inference minutes successfully executed and consumed on our infrastructure are non-refundable.

4. Online Event Ticketing (AI7 Ticketing Platform)

• Event Cancellation / Postponement: If an event host or conference organizer cancels or reschedules an event, ticket purchasers are entitled to an automatic full 100% refund credited back to the original payment card within 7–14 business days.
• Voluntary Attendee Cancellations: Standard event tickets are subject to the specific cancellation policy published on the event checkout page. Unless otherwise stated by the event organizer, ticket cancellations requested more than 7 calendar days before the event date qualify for a 90% refund (minus a 10% administrative processing fee).

5. Refund Processing Mechanics

All approved refunds are credited exclusively to the original bank card or payment source used for the purchase. Depending on your issuing bank (Armenian or international), refund funds typically appear on the cardholder's statement within 3 to 10 business days.

6. How to Request a Refund

To submit a refund or cancellation inquiry, please contact our billing and merchant support team: